1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unworn, and in the same condition that you received it.
• The product must be in its original packaging, with the original tags still attached if applicable.

2. Timeframe for Return Requests

You may request a return within 60 days from the date you receive your item. After 60 days, we can no longer offer returns or refunds.

3. Products Eligible for Return

The following types of products are eligible for return:

• Watches (unused, unworn, and in original packaging)
• Accessories (such as straps, cases, etc.)

4. Products Not Eligible for Return

• Used or worn items
• Items that are damaged or missing packaging
• Customized or personalized products
• Items marked as “final sale”

5. How to Request a Return

To initiate a return, please contact our customer support team at support@manlyelegance.shop. Provide your order number and the reason for the return. Our team will guide you through the return process.

6. Instructions for Returning Products

1. Repackage the item in its original packaging to avoid any damage during return shipping.
2. Include a copy of the original invoice or order confirmation in the return package.
3. Ship the item to the return address provided by our support team.

7. Return Shipping Costs

We offer free processing and free warehouse handling for all returns. However, customers are responsible for return shipping costs. If the return is due to a defect or an error on our part, we will cover the return shipping costs.

8. Refund Process

Once we receive the returned item and confirm it meets our return conditions, we will process your refund. The refund will be credited to the original payment method within 5-10 business days. Refunds may take longer depending on your bank or payment processor.

9. Product Exchange

If you would like to exchange your item for a different product, you will need to send the original item back and place a new order for the replacement product. Please follow the return instructions above.

10. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at support@manlyelegance.shop. Provide a description and photos of the issue. We will assist you with a replacement or a full refund.

11. Incorrect Products Received

If you receive a product that does not match your order, please contact us right away at support@manlyelegance.shop. Provide your order number and photos of the incorrect item, and we will resolve the issue as quickly as possible.

12. Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account or credit card statement. If you still don’t see the refund, please contact us at support@manlyelegance.shop, and we will assist you further.

13. Order Cancellation

You may cancel your order before it has been shipped. If you need to cancel, please contact us within 24 hours of placing the order. Once an order has been processed for shipment, it cannot be canceled.

14. Overview of the Return & Refund Process

Step 1: Contact customer support to request a return.

Step 2: Pack and send the item back to the provided return address.

Step 3: Once we receive the item and confirm eligibility, we process the refund or exchange.

Step 4: Refunds are credited to the original payment method within 5-10 business days.

15. Policy Updates

Manlyelegance reserves the right to update or modify this Return & Refund Policy. Any changes will be posted on this page, and we recommend reviewing it periodically to stay informed of any updates.

16. Shipping Information