1. Order Processing Overview

• Order Processing Time: All orders are processed within 1-2 business days.
• Cutoff Time for Orders: Orders can only be changed or canceled before they have been processed and shipped. Once an order has been processed for shipment, it cannot be modified or canceled.

2. Order Cancellation Request

• When Can an Order Be Canceled: You can cancel your order within 24 hours of placing it, provided that the order has not been processed for shipment.
• How to Request Cancellation: To cancel an order, please contact our customer support team as soon as possible at support@manlyelegance.shop. Include your order number and the reason for the cancellation. If the order has already been processed or shipped, cancellation will no longer be possible.

3. Order Change Request

• Changes Allowed Before Shipment: You can request changes to your order within 24 hours of placing it, including:
  
  • Changing the delivery address
  • Changing the product (e.g., size or color)
  • Adjusting the quantity of items
• How to Request a Change: Contact our customer support team with your order number and the details of the changes you wish to make. We will accommodate your request if the order has not yet been processed for shipment.

4. Change of Shipping Address

Procedure for Address Change: If you need to change your shipping address before the order is shipped, please notify us immediately by contacting support@manlyelegance.shop with your order number and the correct address.

We will make the change if the order has not yet been processed. After shipment, the address cannot be changed, and you may need to follow our return policy to receive the item.

5. Orders Already Shipped

No Changes or Cancellations After Shipment: Once an order has been shipped, we cannot change or cancel it. You may request a return according to our Return & Refund Policy.

6. Duplicate Orders

Handling Duplicate Orders: If a duplicate order is placed, we will cancel the duplicate if it has not yet been processed for shipment. If the order is already shipped, it will need to be returned according to our Return & Refund Policy.

7. Payment Issues

• Payment Failures: If a payment issue occurs (e.g., credit card decline, payment gateway error), we will notify you and ask for an alternative payment method. If the payment is not resolved, the order will be canceled, and no shipment will be made.
• Failed Transactions: In case of failed payments, please check your payment details and ensure your account has sufficient funds. Contact us if you need further assistance.

8. Product Availability Changes

Out of Stock Items: If a product is out of stock after the order is placed, we will notify you immediately. You can choose to:

• Replace the item with another available product
• Receive a full refund
• Wait for the product to be restocked and shipped once available

9. Security and Fraud Prevention

Fraud Prevention Measures: We employ various fraud detection measures to protect both our customers and our business. If suspicious activity is detected, your order may be delayed or canceled. You will be notified of any actions taken.

10. How to Request Changes or Cancellations

To request any changes or cancellations, please follow these steps:

1. Contact Support: Email us at support@manlyelegance.shop with your order number and specific details about the change or cancellation request.
2. Provide Information: Include the reason for the change or cancellation, and provide any necessary updated information (e.g., new address or product details).

11. Customer Support Information

If you have any questions or need assistance with changes or cancellations, please contact us:

Email: support@manlyelegance.shop
Business Hours: Monday to Saturday, 8:00 AM to 7:00 PM (EST)

12. Policy Updates

Manlyelegance reserves the right to update or modify this Cancel or Change Order Policy. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about any updates.