How do I place an order?

To place an order, simply browse our collection of mattresses and chairs, select your desired items, and click “Add to Cart.” Follow the checkout prompts to provide your shipping and payment information.

What types of products do you sell?

We specialize in high-quality ergonomic chairs and premium mattresses designed for comfort and durability.

Is my order confirmed?

Yes, once your payment is successfully processed, you will receive an automated order confirmation email with your order number and receipt.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) processed securely through our encrypted checkout gateway. You can also pay directly using your PayPal balance.

When will my card be charged?

Your card is charged immediately at the time of purchase once the transaction is authorized.

Is my payment information secure?

Absolutely. We use SSL encryption and do not store your credit card details on our servers. All transactions are handled by PCI-compliant payment processors.

How much does shipping cost?

We offer a flat-rate shipping fee of $6.99 for orders within the United States. Any shipping promotions will be clearly displayed at checkout.

How long will it take to receive my order?

Handling Time: 1–3 business days.
Transit Time: 3–7 business days.
Total delivery time is estimated between 4–10 business days.

How can I track my order?

Once your item is shipped, we will send you a Shipping Confirmation email containing your tracking number and a link to the carrier’s website.

Can I change or cancel my order?

You can request changes or cancellations within 12–24 hours of placing your order. Once an order has been processed or shipped, it cannot be modified.

What if I provided the wrong shipping address?

Please contact us at support@manlyelegance.com within 12 hours. We cannot redirect packages once they have been handed over to the shipping carrier.

I received two charges for one order. What happened?

This usually occurs if you clicked the “Place Order” button twice. Please contact us immediately, and we will cancel the duplicate order and refund the second charge.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in new condition.

How long does it take to get a refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original method of payment.

What if my mattress or chair arrives damaged?

If your item arrives damaged or defective, Manlyelegance will provide a prepaid shipping label to cover all return shipping costs, and we will arrange a free replacement or a full refund at no extra charge to you.

Are the product colors accurate?

We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, actual colors may vary slightly from what you see on your screen.

What materials are used in your products?

Our mattresses use premium memory foam and breathable fabrics, while our chairs feature high-grade upholstery and ergonomic frames. Specific material details are listed on each product page.

How can I contact you?

What are your support hours?

We are available Monday – Saturday, 8:00 AM – 7:00 PM (EST). We typically respond to all inquiries within 24 business hours.