How do I place an order?

To place an order, simply browse our products, select the item(s) you wish to purchase, and click on the “Add to Cart” button. Once you’re ready, go to your cart and proceed to checkout.

What products are available on your website?

We offer a wide range of high-quality watches and accessories. You can view our full collection on our homepage and product pages.

How do I know if an item is in stock?

Availability is listed on each product page. If an item is out of stock, we will update the page accordingly. You can sign up for notifications to be informed when an item is back in stock.

What payment methods do you accept?

We accept the following payment methods:
• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal

Is my payment information secure?

Yes, we use SSL encryption to protect your payment information. All transactions are securely processed through PayPal or other trusted payment gateways, and we do not store your payment details.

When will I be charged for my order?

You will be charged as soon as your payment is processed at checkout. If there are any issues with the transaction, you will be notified immediately.

How long will it take for my order to arrive?

After processing, standard shipping typically takes 3-7 business days (Monday to Friday)  within the U.S. Expedited shipping may take less time depending on the service you select.

How much does shipping cost?

We offer flat-rate shipping of $6.99 for all orders within the United States.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your order by visiting the carrier’s website (USPS, UPS, or FedEx) and entering your tracking number.

How long does it take to prepare my order?

All orders are processed and prepared for shipment within 1-2 business days (Monday to Friday, 8:00 AM – 7:00 PM (EST). Orders placed on weekends or holidays will be processed on the next business day.

Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it, as long as the order has not been processed for shipment. Please contact us as soon as possible at support@manlyelegance.shop to request changes or cancellation.

Can I change my shipping address after placing the order?

If you need to update your shipping address, please contact us immediately. We can update your address before the order is shipped. After shipment, the address cannot be changed.

What happens if there is an error with my order?

If you notice any errors or discrepancies in your order, please contact us right away at support@manlyelegance.shop, and we will resolve the issue promptly.

What is your return policy?

We accept returns on unused and unworn items within 60 days of delivery. The product must be in its original condition and packaging. Please refer to our Return & Refund Policy for detailed instructions.

How long does it take to receive my refund?

Once we receive and approve your return, your refund will be processed within 5-10 business days. Refunds will be issued to the original payment method.

What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or a refund as soon as possible.

What materials are your products made from?

Our watches are made with high-quality materials such as stainless steel, leather, and premium synthetic materials. Each product page provides detailed descriptions and specifications for your reference.

What colors are available for your products?

We offer a variety of colors for our watches and accessories. The available colors are listed on each product page, and you can select the one you prefer before adding it to your cart.

How can I contact customer support?

You can reach us by email at support@manlyelegance.shop.
Our customer support hours are Monday to Saturday, 8:00 AM to 7:00 PM (AKT).

What if I have a question that isn’t answered here?

If you have any other questions, feel free to contact us at the above email, and we’ll be happy to assist you.